Mechelen, Belgium 7th February 2024
Xdroid is all set to transform the landscape of the American customer experience (CX) industry by joining forces with CAT America Media LLC. This groundbreaking partnership aims to leverage the strengths of both companies to introduce advanced AI-driven solutions that promise to elevate customer service standards for American customers.
This partnership is not the first instance of collaboration between Xdroid and CAT Technologies. The two companies have a long-standing relationship in Argentina, where they have successfully worked together to enhance customer service solutions. The success of their initiatives in Argentina serves as a solid foundation for their collaboration in the American market, indicating a proven track record of effective partnership and innovation.
By combining Xdroid’s cutting-edge AI-driven technologies with CAT America Media LLC’s extensive network and expertise in digital communications and customer services, the collaboration is positioned to revolutionise the customer experience in America. These solutions will enhance customer satisfaction, build loyalty and drive operational efficiencies for businesses across the different sectors.
Key Benefits of the Partnership:
- Innovative Customer Service Solutions: Xdroid brings to the market a host of supreme AI-powered solutions that cover 100% speech and text conversations and also have real-time capabilities. Businesses can now gain deeper insights into customer behaviours and preferences, enabling personalized customer interactions and proactive service offerings.
- Enhanced Operational Efficiency: The partnership will introduce automation and AI-driven analytics to streamline customer service operations and enable optimisation of resources, reducing response times and improving resolution rates.
- Data-Driven Decision Making: With access to deep analytics and valuable insights, companies can make informed strategic decisions, optimizing their customer service strategies to align with evolving customer expectations and keep up with market trends.
- Dedicated Team of Industry Experts: Along with its technology, Xdroid is also offering its potential clients, extensive, pre and post-sales support from a dedicated team of industry experts. Xdroid’s unwavering commitment and support, establish a customised solution that fully caters to their business needs and priorities.
- Market Expansion: After building its foundation in European and Latin American markets, this collaboration marks a significant step for Xdroid in its mission to expand its footprint in the American market, leveraging CAT America Media LLC’s established presence and expertise in the U.S. digital landscape.
Gerry deGraaf, co-CEO of Xdroid, expressed enthusiasm about the partnership, stating, “Our collaboration with CAT America Media LLC is a milestone moment for Xdroid as we venture into the American market. Together, we are set to redefine the standards of customer service, harnessing the power of AI to deliver exceptional customer experiences.”
Javier Serafini of CAT America Media LLC, also shared, “This partnership with Xdroid aligns with our mission to drive digital transformation across industries in the US. Integrating Xdroid’s innovative analytics into our service offerings will not only enhance our capabilities but also provide our clients with a competitive edge in customer experience.”
About Xdroid:
Xdroid’s mission is to transform customer experience and contact center performance through analytics software based on artificial intelligence. We automatically provide objective, consistent, and valuable information and insights about each conversation by processing all customer interactions.
About CAT America Media LLC
CAT America Media LLC is an innovative company in North America that focuses on Customer Experience, Technological Solutions and Digital Communications. They offer a range of services such as Business Process Outsourcing, Knowledge Process Outsourcing, Business Intelligence, Voice Analytics, and Digital Marketing strategies. Their expertise lies in web/app development, process automation, system integration, and data analysis. They prioritize innovation and are committed to achieving exceptional results through comprehensive collaborations.
Contact Information:
For more information about the partnership and services offered, please contact:
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