WE
HEAR—YOU
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AND HELP YOU

HEAR YOUR CUSTOMERS
-
One Aventura - Suite 200
20900 NE 30th Ave, Aventura,
FL 33180, EE. UU.
_
+1(305)357-8122
info@catamericamedia.com
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WE
HEARYOU
</>

AND HELP YOU
HEAR YOUR CUSTOMERS
VOICE ANALYTICS
Your calls and written messages hold valuable insights, are you listening?
With our Voice Analytics solution, you can unlock the true potential of customer interactions.
It's not just about hearing, it's also about understanding.

WHAT IS
VOICE ANALYTICS?
_

Unlock the power of voice analytics with advanced AI! Our cutting-edge tool seamlessly analyzes phone calls and text messages across multiple channels, turning every interaction into actionable insights and empowering smarter, data-driven decisions. All from a single point of contact.

WHY CHOOSE
CONVERSATIONAL INTELLIGENCE
_

/01/Comprehensive Call Analysis_

/02/Real-Time Insights_

/03/Sentiment Analysis_

/04/Boost Performance_

/05/Data-Driven Growth_

/06/Keyword Tracking_

/07/Fraud Detection_

/08/Enhanced NPS Tracking_

/09/Quality Management Optimization_

/10/Effortless Complaint Handling_

01

Comprehensive Call Analysis_Voice Analytics analyzes 100% of your calls, leaving nothing to chance. Unlike traditional methods that only sample a fraction of interactions, this approach ensures every conversation is analyzed for quality, compliance, and opportunities for improvement.

WHAT IS
VOICE ANALYTICS?
_

Unlock the power of voice analytics with advanced AI! Our cutting-edge tool seamlessly analyzes phone calls and text messages across multiple channels, turning every interaction into actionable insights and empowering smarter, data-driven decisions. All from a single point of contact.

WHY CHOOSE
CONVERSATIONAL INTELLIGENCE
_

One Aventura - Suite 200
20900 NE 30th Ave, Aventura,

FL 33180,
EE. UU.
</>

WE
HEAR — — YOU
</>

01

Comprehensive Call Analysis
Voice Analytics analyzes 100% of your calls, leaving nothing to chance. Unlike traditional methods that only sample a fraction of interactions, this approach ensures every conversation is analyzed for quality, compliance, and opportunities for improvement.

ABOUTUS_

At CAT America Media, we hear you and we make sure your customers feel heard too. Our team, with over 30 years of experience in technology and innovation, is specialize in creating cutting-edge solutions that empower businesses to connect, understand, and grow.

Our mission is simple: to help organizations succeed by leveraging the power of data, analytics, and intelligent tools. From improving customer experiences to optimizing internal processes, we provide the expertise and technology to make it happen.

We offer a wide range of solutions, including Business Process Outsourcing, Knowledge Process Outsourcing, Business Intelligence, Voice Analytics, and Digital Marketing strategies.

With a presence in Latin America and the United States, we are a global team of visionaries and problem-solvers covering The Americas. Our focus is on delivering scalable solutions tailored to the unique needs of each client.

Join us and discover how listening better leads to smarter results

WE
HEAR—YOU
</>

CAT AMERICA MEDIA
HEADQUARTERS
>
One Aventura - Suite 200
20900 NE 30th Ave, Aventura,
FL 33180, EE. UU.
_
+1(305)357-8122
</>
>
Tte. Gral. Juan Domingo Perón 867
Ciudad de Buenos Aires

C1038AAQ,
BUE. ARGENTINA.
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SUCCESS
STORIES
_

Cut attempted fraud by 89% in six months

Fraud preventionQuality monitoringComplianceConversational analytics

With our Voice Analytics solution specifically tailored for fraud detection in high-volume call centers, ProvinciaNet transformed their security protocols, safeguarded sensitive customer data, and restored trust at every level of interaction.

89%

of attempted fraud was prevented

3.6M

minutes of calls analyzed

35%

decrease in resolution times for security incidents

CONTACTUS_

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